Terms of Sale

Last updated 10 November 2026

About these terms

These terms apply to every purchase made on this website from BluBel (“we”, “us”). By placing an order you agree to them. Nothing in these terms limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

Products and prices

• All prices are in South African Rand and include VAT where applicable.
• Delivery and gift-wrapping fees are shown in your basket before you pay.
• Bundle deals are applied automatically in your basket and only while they are shown on the site.
• Product photos are a guide; packaging may vary slightly. Fragrance notes describe the scent's character.
• If a price is shown incorrectly because of an obvious error, we'll contact you before processing the order and you may cancel for a full refund.

Orders and payment

Online payments are processed securely by PayFast; we never see or store your card details. If you place your order on WhatsApp, we confirm stock first and then send you secure payment details. Your order is confirmed once payment is received. If an item becomes unavailable after you've paid, we'll offer you a replacement or a full refund.

Delivery, returns and refunds

See our Delivery & Returns page, which forms part of these terms.

Using our products safely

Fragrances are for external use only. Keep candles, diffusers and fragrances away from children, pets and open flames, never leave a burning candle unattended, and do a patch test if you have sensitive skin. Stop using a product if irritation occurs.

Product descriptions

Scent is personal: how a fragrance smells and how long it lasts depends on your skin, the weather and how it's applied, so the notes we list describe its character rather than promise an exact experience. Colours on screen may differ slightly from the real product. Ingredient lists are on the packaging; if you have allergies, please check them or ask us before ordering.

Promotions

Bundle deals, popups and other offers run while they're shown on the site, can't be exchanged for cash, and can be changed or ended at any time without affecting orders already paid for.

Discovery set credit

When you buy a Discovery Set, you receive a credit code for the price you paid, once your payment is confirmed. It takes that amount off a later order that includes a full-size Eau de Parfum (50 ml or larger), up to the value of the items in that order. One code per order; it's valid for 6 months, can be used once, and can't be exchanged for cash. If the Discovery Set is returned for a refund, its unused credit is cancelled.

Reviews

Only customers who bought an item can review it, using their order number. We check reviews before publishing them, and we publish positive and negative reviews alike. We remove reviews that are offensive, include personal details or aren't about the product.

Our website

The text, photos and BluBel name and logo on this site belong to BluBel and may not be copied without permission. We work to keep the site accurate and available but can't guarantee it will always be error-free or uninterrupted.

Your information

We use your details only to process and deliver your order and to help you. See our Privacy Policy.

Law

These terms are governed by the laws of the Republic of South Africa.

Contact

Questions about these terms? Email sipamash@gmail.com.