Privacy Policy
Last updated 12 November 2026
We respect your privacy and handle your personal information in line with the Protection of Personal Information Act (POPIA).
What we collect
- Your name, email address and phone number when you place an order.
- Your delivery address, if you choose delivery.
- Your order details and any note you add, such as a gift message.
- Payment confirmations from PayFast (for example, a payment reference). Your card or bank details are handled by PayFast and never reach us.
How we use it
- To process, pack and deliver your order.
- To email you your order confirmation and contact you about your order.
- To keep the records we're required to keep by law, for example for tax.
We don't sell your information, and we don't send you marketing unless you have asked us to.
Who we share it with
- PayFast, to process your payment.
- Our courier, to deliver your order (your name, phone number and address).
- HouseOfRewards, only if you choose to earn rewards points (by ticking the box at checkout or joining from My account): your name, email address, phone number, order reference and order total, so they can add your points and, if you don't have one yet, create your HouseOfRewards account. HouseOfRewards then handles that information under its own privacy policy.
- Service providers that host our website, store order data and send our emails, under appropriate safeguards.
Storage outside South Africa
Our order database and email service are run by reputable providers whose servers may be outside South Africa. We only use providers that protect personal information to a standard at least equal to POPIA, as section 72 of the Act requires.
Keeping it safe
Your information is stored on secured, access-controlled systems, sent over encrypted connections, and only the people who process orders can see it. If we ever become aware of a breach affecting your information, we'll tell you and the Information Regulator as POPIA requires.
Your account (optional)
You can shop as a guest. If you create an account, we keep your email address and the details you choose to save (name, phone and delivery address) so we can fill in checkout for you and show your order history. You sign in with a one-time code sent to your email; we never store a password. You can update your details or delete your account at any time from My account. Deleting your account removes your login and saved details; records of past orders are kept for as long as tax law requires.
On this website
Your basket is saved in your own browser so it's still there when you come back. If you sign in, your browser also keeps a secure sign-in token so you stay signed in. We don't use advertising or tracking cookies.
Marketing
We only send you news or offers if you've asked us to. Every marketing message includes a way to unsubscribe, or simply email us and we'll stop.
How long we keep it
We keep order records for as long as needed to fulfil your order and to meet legal and tax requirements (generally 5 years), after which they're deleted.
Your rights
You may ask what personal information we hold about you, ask us to correct or delete it, or object to how we use it. We'll respond within 30 days.
Information Officer
Our Information Officer is responsible for how we handle personal information. Contact them at sipamash@gmail.com.
If you're not satisfied with our response, you may complain to the Information Regulator (South Africa) at inforegulator.org.za or complaints.IR@inforegulator.org.za.